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Feedback and Complaints

At Kindred CSR, we are committed to delivering a professional, ethical and high-quality service. As a small, independent consultancy, we value every relationship and believe that honest feedback helps us continually improve.

Your views matter

f you have any feedback, concerns or wish to make a complaint about our services, we encourage you to complete our online feedback and complaints form.

This allows us to understand the issue fully, investigate it promptly, and work with you to reach a fair resolution. We aim to acknowledge all submissions as quickly as possible and keep you informed throughout the process.

All concerns raised in good faith will be treated seriously, handled confidentially where possible, and investigated appropriately.

You may wish to complete this form anonymously, but please be aware that we will not be able to contact you for further investigation, response or outcome.

We welcome feedback of all kinds, as it helps us strengthen our services, uphold our values, and continue supporting organisations to create positive impacts for people and the planet.

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If your concern relates to suspected fraud, bribery, corruption, illegal activity, or another serious breach of our Code of Conduct, you may prefer to report it directly to the approriate legal bodies or authorities, or via  our Whistleblowing Policy.